Emotions at Work

Emotions at Work
View the video, “East Haven Fire Department: Emotions and Moods.”
Link to video below, in case it does not open. 
http://media.pearsoncmg.com/ph/streaming/bp/2013/MGMT/OB/OB2013_EHFD_Emotio
ns.html
How do the rescue and fire employees keep their emotions balanced? How do you  
handle your emotions at work? What did you learn from this video clip about how to  
keep emotions in check?