Discussion Questions

In the HBS case titled “Organizational Transformation: Agency for Volunteer Service,” identify the company’s major stakeholders and discuss:

• What types of relationships did the organization have with its stakeholders?
• How did the organization integrate its stakeholders’ needs in formulating its strategies?

In the HBS case titled “Organizational Transformation: Agency for Volunteer Service,” discuss the success of the organization’s change efforts and address the following:

• Why was the organization successful in implementing the changes?
• Could such success be replicated in a country, such as the United States?