Discussion board

1...Review the steps found in business process engineering. Review the lesson presentation and assigned readings. Post the step you think could be altered and explain why. Respond to the following and, if appropriate, include personal experiences as part of your answer: 
• Briefly summarize the steps in business process engineering.
• Identify one step that you think can be altered and describe how you would change it.
• Explain your reasoning for the altering this step and how it would affect the end result of the business process.

II. How do you think most American customers respond when treated unfairly in a store (e.g., being passed over for service)? If an American customer were to complain to store management about disparate treatment by an employee, what would you suggest the manager do to retain the customer? How should the manager respond to the employee?