DeVry BSOP 326 Week 4 Midterm Exam

1. (TCO 6) An effective leadership system is designed to accomplish all of the following, except _____. (Points : 5)

      encourage initiative and risk taking
      set expectations for performance improvement
      ensure that organization takes precedence over purpose and function
    provide a structure for decision making

Question 2. 2. (TCO 6) The traditional approach to strategy deployment is which of the following? (Points : 5)

      Top-down
      Back-and-forth (iterative)
      Collaborative
      Bottom-up

Question 3. 3. (TCO 3) The criteria for the Canadian Awards for Excellence are most similar to which of the following? (Points : 5)

      Deming Prize
      American Society for Quality Control Award
     Malcolm Baldrige National Quality Award
      ISO 9000 certification program

Question 4. 4. (TCO 3) ISO 9001 provides specific requirements for _____. (Points : 5)

      terms and definitions used
      a quality management system
      improving quality
     outgoing quality levels

Question 5. 5. (TCO 1) Conformance to specifications applies to which type of quality? (Points : 5)

      User-based
      Product-based
      Manufacturing-based
      Value-based

Question 6. 6. (TCO 1) Which of the following was the top priority of U.S. manufacturing in the time period immediately following World War II? (Points : 5)

      Quality
      Production output
      Continuous improvement
      Just-in-time manufacturing

Question 7. 7. (TCO 1) Which of the following is most appropriate in describing the quality efforts used in the early 20th century? (Points : 5)

      Defect prevention was emphasized
    Quality circles were extensively used
      Use of inspection was widespread
      Quality was every worker's responsibility

Question 8. 8. (TCO 2) In any system, final inspection attempts to perform all of the following functions, except _____. (Points : 5)

       to provide the workers with the opportunity to control the quality of the product or service at their work stations
     to ensure that no defective items reach the customer
      to discover and help resolve production problems
      to judge the quality of manufacturing

Question 9. 9. (TCO 2) Which of the following are considered to be two critical components of quality systems in service industries? (Points : 5)

      Information systems and technical standards
      Employees and information systems
      Production equipment and employees
      Employees and inspection processes

Question 10. 10. (TCO 2) An increasingly important component in quality for service firms is _____. (Points : 5)

      information technology
      worker healthcare
       legal services
       inventory management

Question 11. 11. (TCO 2) Systems thinking can be applied to the analysis of _____. (Points : 5)

       manufacturing processes but not service processes
       service processes but not manufacturing processes
       both manufacturing and service processes
       neither manufacturing processes nor service processes

Question 12. 12. (TCO 3) Over the years, the Malcolm Baldrige National Quality Award criteria have been improved to include all of the following shifts in emphasis, except which of the following? (Points : 5)

       From supplier quality to supplier partnerships
       From a focus on current customers to a focus on current and future customers and markets
       From human-resource utilization to human-resource development and management
       From intra-industry rivalries to intra-industry alliances

Question 13. 13. (TCO 5) Bill designs and maintains the inventory management software that his coworker John uses when customers call the company to place an order for merchandise. Bill is John's _____. (Points : 5)

       internal customer
       external customer
       internal supplier
      external supplier

Question 14. 14. (TCO 5) Which of the following is not true about the American Customer Satisfaction Index? (Points : 5)

       It focuses on buyer satisfaction associated with consumer nondurable goods.
       It was first conducted in 1994.
      It is based on a large, national sample of consumers.
       It is designed to indicate national trends as well as industry trends.

Question 15. 15. (TCO 7) Most companies still use traditional measures, such as _____, as a basis for compensation, while more progressive organizations use measures such as _____. (Points : 5)

       customer satisfaction, profit sharing
      defect prevention, profitability
      revenue growth, customer satisfaction
      cycle-time reduction, cost management

Question 16. 16. (TCO 4) Deming claimed that higher levels of _____ lead to higher levels of _____. (Points : 5)

       Automation, quality
      Quality, productivity
      Inventory, quality
      Inspection, quality

Question 17. 17. (TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____. (Points : 5)

      inspecting 100 percent of output
      reducing variation
       reducing customer complaints
       separating the planning and execution functions

Question 18. 18. (TCO 8) The major difference between quality circles and project teams is which of the following? (Points : 5)

      Quality circles are subcommittees of problem-solving teams.
      Quality circles work on pre-chosen problems.
      Quality circles do not meet regularly.
      Quality circles do not disband after solving a specific problem.

1. (TCO 4) Deming's Profound Knowledge consists of four elements. Answer the following three parts relating to the psychology element of Deming's Profound Knowledge. Your discussion should reflect this element of Deming's Profound Knowledge and not psychology in general.

Discuss why psychology is important for us to understand. (10 points)
Discuss how fear plays a part in this element. (10 points)
Discuss how pay and motivation are of interest in this element. (10 points
2. (TCO 1) Explain the difference between quality management practices prio to the 1900 with quality management practices in the 1990's. (Points : 30)

13 years ago

Report issue

BSOP 326 Week 4 EXAM..Latest exam..A++ guaranteed

NOT RATED

Purchase the answer to view it

mid_term.docx