Customer Service Training Program

For any company that wants to deliver excellent customer service, having an excellent training program for its customer service employees is essential. This week write a one-page paper describing the customer service training program for your selected company. Summarize the key aspects that are emphasized in the training program and how employee customer service skills are developed. Use any resources and research items that are available to you, and be sure to cite any references in APA format.

Submit your completed assignment to the drop box below. Please check the Course Calendar for specific due dates.

Save your assignment as a Microsoft Word document. (Mac users, please remember to append the ".docx" extension to the filename.) The name of the file should be your first initial and last name, followed by an underscore and the name of the assignment, and an underscore and the date. An example is shown below:

Jstudent_exampleproblem_101504