Customer Service Training Program

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For any company that wants to deliver excellent customer service, having an excellent training program for its customer service employees is essential. This week write a one to two page paper describing the customer service training program for your selected company (Publix).

1.    Summarize the customer service training program for the selected company

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2.    Describes key aspects of the program and how customer service skills are developed

Be sure to have at least one reference with an in-text citation in APA format.  Full points for this will require both.  For help with APA open the RESOURCES page and click on the APA link.

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    phyllis young
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