Customer Service Training Manual

Prepare a Customer Service Training Manual.  Here is a sample at http://smallbusiness.chron.com/produce-customer-service-training-manual-39400.html and 
http://www.forbes.com/sites/carminegallo/2012/08/30/apples-secret-employee-training-manual-reinvents-customer-service-in-seven-ways/

As a customer service manager, a manual would be given to all new employees in all departments.

Based on what you learned in this course, review all the chapters and prepare a manual with the topics you feel are most important.  

For example:
1.  How to deal with angry customers, handling criticism
2.  Employee Roles and Expectations
3.  Employee Empowerment
4.  Communicating effectively face-to-face, phone and email
5.  Working under stress, meeting deadline