"Customer Relations Management"

• Analyze the methods of measuring guest services and make a recommendation for at least one other method not discussed in Chapter 7. Please be as creative as you like. 
• Recall a time you stayed at a hotel and were very dissatisfied (if you have never had such an experience, use a story from a friend or one found on the Internet). Using the content from Chapter 7, determine how your dissatisfaction should have been addressed by the hotel (even if you never actually told anyone about it).

please type each question separatly before answer them. write on your own words. provde references