creating a Flowchart

Please use this below link  to help answer the assignment questions

Document: Sample Workflow of Answering a Telephone in an Office (Word document)
Note: You will use this document to complete this week’s Assignment

. In this Assignment, you select a common event that occurs regularly in your organization and create a flowchart representing the workflow. You analyze the process you have diagrammed and propose changes for improvement.

To prepare:

• Identify a common, simple event that frequently occurs in your organization that you would like to evaluate.
• Consider how you would design a flowchart to represent the current workflow.
• Consider what metrics you would use to determine the effectiveness of the current workflow and identify areas of waste.

To complete:

Write a 5-page paper which includes the following:

• Create a simple flowchart of the activity you selected. (Review the Sample Workflow of Answering a Telephone in an Office document found in this week’s Learning Resources for an example.)
• Next, in your paper:
• Explain the process you have diagrammed.
• For each step or decision point in the process, identify the following:
• Who does this step? (It can be several people.)
• What technology is used?
• What policies and rules are involved in determining how, when, why, or where the step is executed?
• What information is needed for the execution of this step?
• Describe the metric that is currently used to measure the soundness of the workflow. Is it effective?
• Describe any areas where improvements could occur and propose changes that could bring about these improvements in the workflow.
• Summarize why it is important to be aware of the flow of an activity.
• Remember to include a cover page, introduction, and summary for your paper.