Cost Drivers of Chick Fil A

•    Brief description of Chick Fil A: Hours of operation, Estimate of Max Occupancy, Type of food offered, Services provided (take out and/or drive through), and description of floor plan
•    Summary of your experience as a customer including: how long did it take to get seated, what steps did you need to perform to order and receive your food, how long did you stay at the restaurant and what was your customer experience like.
•    Identify your cost pools and insert photos
•    Identify your cost drivers
•    Reflection:
o What did you like about the experience?
o    What suggestions for improvement would you offer the business owner?