Conflict within an organization - due tomorrow morning (short turn around)

PLEASE READ INSTRUCTIONS CAREFULLY AND ADDRESS EACH QUESTION.  ESSAY MUST BE MINIMUM OF 300 WORDS.  

"The easiest, the most tempting, and the least creative response to conflict within an organization is to pretend it does not exist." Lyle E. Schaller

Respond to the quote above. Do you agree or disagree? Why, or why not? In addition, respond to items below:

1.  Lessons learned: Describe a situation, recently or in the past, where you encountered conflict. 

2.  How did you handle the situation?

3.  How could you have handled the situation more effectively?

4.  Conflict resolution suggestions: Share a real or hypothetical situation with the class to seek their input on a best way to handle the situation.

 Needs to be at least 300 words.  Please use references and in text citations.