Conflict Management Strategy

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1000 words

    • Conflict Management Strategy
      • Strategies to deal with conflict
      • Overall conflict management process
      • Conflict mediation process if conflict cannot be resolved internally
  • · Strategies for dealing with conflict include the following:

    Confronting

    Compromising

    Smoothing

    Forcing

    Avoidance

    Collaboration

    · Conflict process might include these steps:

    Analyze the conflict (perhaps even with a fishbone technique).

    Determine the strategy that will be employed.

    Negotiate before, during, and after.

    Reach a consensus.

    Commit to carry out the solution.

    Analyze through lessons learned after conflict is resolved.

    · The mediation process could include the following:

    Go through the normal conflict process first.

    If this does not work, then you should bring in a trained or certified mediator.

    This mediator will use facilitation until conflict is resolved.

    It is important that the mediator can stay neutral and unbiased.

    Building trust throughout the mediation process is important.

    • 9 years ago
    • 25
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