Conflict can be productive. Although when most people are surveyed, (answer attached)

Conflict can be productive. Although when most people are surveyed, they have a negative view of conflict. Explain how conflict can have productive results.  What are some skills needed to effectively manage conflict? Discuss why many people have a negative view of conflict. Identify ways that a person can begin to view conflict in a positive manner.

Cahn, D.D., Abigail, R.A. (2011). Managing Conflict Through Communication. (4th ed). Boston, MA: Pearson Education, Inc.