Conflict and Communication Kim WOODS ONLY

Case Study: Listen and Understand

Select One of the Following:

1. Midwest Hospital
2. The Audit Team I

For this writing assignment, you will select one of the factual case studies from the list above and you will write a 2-3-page conflict assessment that you will present as a case study.:

In your case study, please make sure to address the following :

1. For each case you have selected analyze the following:
   • The role of listening
   • Organization or impacts associated with listening
   • Identify any listening deficits
   • How could listening skills be improved in each situation
   • What hidden meanings exist and what impact does that have in the conversations
2. Assume that you have been hired as a trainer to facilitate communication in the organization and you will be presenting your findings to the employees in a training session:
   • Indicate what issue seems most important to the organization in terms of listening and understanding
   • What are three listening skills you would emphasize to the individuals and provide them a reason as to the importance
   • Provide an example of how improved listening and communication could assist with outcomes
   • Describe how listening causes interpersonal conflict
   • Give three reasons people don’t listen and provide at least one “solution” to each listening problem