Complete exercise 7.2 and 7.6 solutions

EX 7.2

Observation (in minutes)

ActivityPerformance Rating12345679101112Observed TimeNormal Time

Registration1.15364845464644.915.65

Co-Payment0.9579118129611912109.458.98

vital signs0.969811129810128121110.009.60

Placement to exam room0.98354635365474.644.54

Examination1181519221812192116211718.0018.00

Test order entry1.024735411912111498.098.25

Referral requests1.11111016989779769.009.99

Follow up 1.08353434453353.824.12

appointment

scheduling             

Job OTJob NT

a. Excluding the wait times, recalculate the standard times.  

b. If there were an average of 1,800 patient visits to the outpatient clinic, what would be the standard hours per month?

c. If the target utilization rate is 80%; the indirect support time per visit is 0.10 hour; and total admin time is 5 hours 

per day, what is target FTE level? 

d. If fringe benefits account for 9% of the target FTEs, what are the required FTEs? (That is, what are the FTEs required per year, based on 52 weeks, 40 hours/week?)