Complete

Establishing Baseline and Assessing Success

Question 1 – Establishing baselines

To begin with, list three metrics that you think can help you quantify the performance of the
current process. List and define the metrics clearly, explain why each metric is important in
the assessment of the process and then give an example of the statistic units. For
example, if your metric is “speed of processing” it may be defined by how quickly each
employee audits a tax form, and the example would be that “on average you would expect
8 tax forms audited per hour.” If you have already done this in a previous Assignment, you
may copy and paste a summary from that Assignment.


Then, revisit the metrics that you selected for your baseline. For each metric, clearly
discuss the following:


1)Describe what the metric is: how is it calculated and used currently?
2)As far as being used as a justifiable project goal, what kind of a change in this
metric would constitute success? How did you arrive at this figure? If this target
change figure is not possible to estimate now, then describe how you would
compute it if you were actually carrying out this project: who would be involved and
where would the data come from?

3)Examine the risks outlined in Table 21.2. Which is most likely to occur in this
process revision? What actions would you take to address this risk? Be specific to
your organization and selected process when addressing this; do not talk in
generalities.