cLOUD COMPUTING 3

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Task

The DTGOV IMB has considered your assessment of the risk management and security issues for the migration of DTGOV’s office productivity and email tools to an SaaS provider. They have decided that they need an additional assessment on the management and the SLA of the chosen provider.

You have been assigned the task of providing the IMB with an assessment of the management requirements and the provisions of the SLA for the proposed provider. You are to:

Using the SaaS provider that you chose for assignment 2 (either Google or Office 365):
1. Discuss the requirements for remote administration, resource management, SLA management and billing management of your chosen provider. It may be useful to consider Morad and Dalbhanjan’s operational checklists here. This section should be no more than two to three pages in length.
2. Discuss briefly how you will consider application resilience, backup and disaster recovery for your chosen provider. This section should be no more than two to three pages in length.
3. Use Erl’s SLA guidelines to assess the SLA for your chosen provider. This section should be no more than two to three pages in length.
4. Provide a covering one to two page executive summary of these three assessments to the IMB and summarise the major opportunities and risks that have been identified in your assessments.

Rationale

This assignment covers the following objectives:

Be able to compare and evaluate the ability of different Cloud Computing Architectures to meet a set of given business requirements;
Be able to evaluate a set of business requirements to determine suitability for a Cloud Computing delivery model;
Be able to evaluate and design an ICT Risk Management strategy for a Cloud Computing Delivery plan to meet business requirements;
Be able to interpret, evaluate and plan the Governance and Security requirements for a Cloud Computing delivery plan;
Be able to analyse and evaluate business requirements to plan a migration to a Cloud model;

Marking criteria

Marking Criteria:

Question	Marks
Executive Summary	10
Question a - Management & Remote Administration	10
Question b - Backup & DR	15
Question c - SLA Assessment	15
Total	50
Spelling, grammar & presentation (up to -5 marks)
Referencing (up to -5 marks)

Assessment Rubric:

Question	HD	DI	CR	PS	FL
Executive Summary	Clear & comprehensive summary of the three assessments that highlights all major issues	Detailed summary of the three assessments that highlights most major issues	Good summary of the three assessments that highlights many major issues	Adequate summary of the three assessments that highlights some major issues	Inadequate or incomplete summary of the three assessments that highlights few or no major issues
Management and remote administration	Clear, comprehensive assessment of service management, critical points identified & discussed,	Detailed assessment of service management, most critical points identified & discussed,	Good description of service management, some critical points identified & discussed,	Adequate description of service management, some critical points identified	Incomplete or inadequate description of service management, none or few critical points identified
Backup and DR	Clear, comprehensive description of backup and DR plan, critical points identified & discussed,	Detailed description of backup and DR plan, critical points identified & discussed,	Good description of backup and DR plan, some critical points identified & discussed,	Adequate description of backup and DR plan, some critical points identified	Inadequate or incomplete description of backup and DR plan, none or few critical points identified
SLA assessment	Clear & comprehensive assessment of SLA, critical points identified and discussed	Detailed assessment of SLA, most critical points identified and discussed	Good assessment of SLA, many critical points identified and discussed	Adequate assessment of SLA, some critical points identified and discussed	Inadequate or incomplete assessment of SLA, none or few critical points identified
Spelling, Grammar, Presentation	Up to 5 marks may be deducted for poor presentation, spelling and grammar
APA referencing	Up to 5 marks may be deducted for not providing or following the proper APA style of referencing. Note that the guide for APA referencing is provided in the Resource Section of the ITC561 Interact site.