CIS 294 - Week 3 - Individual: Support Portfolio – Laptops and Support Tools

Based on your learning team discussions, respond to all the questions below.

Assume that you are a support manager and you have been asked the following questions by a new member of the executive leadership team who is attempting to learn more about how you provide support to your customers.

Include, for each question, a response of at least 150 words. Structure the responses to read like an e-mail, as if you were responding to the requestor directly.

• Question 1: Can you provide an overview of a standard process you use to install and configure laptop hardware and components?
• Question 2: Could you provide a comparison of the components within the display of our laptops for a new client proposal we will submit later this week?
• Question 3: What types of features are available on the laptops that could be used by our staff?
• Question 4: What kinds of tools are available for your support staff to use to assist in supporting laptops both locally and remotely for our satellite offices?