Change Management

Scenario: A gaming company has many computer systems, but no formal methodology to make changes to these systems.

Design a 5- to 7-page change management methodology that details the steps that should be taken when a change is recommended for any system. Include the following:

• Sample form the stakeholder--such as end-user, manager, and so forth--fills out to request a change
• Methodology used to evaluate change, including effect on budgeting and resources, such as time or people
• Methodology used to determine whether internal staff or contractors should be used
• Configuration management requirements
• Methodology for handling conflict and other problems
• Method for handling evaluation of completed change