case: Understanding six sigma. whether we are discussing external or internal customers. external customers expect products and services that are a high quality and reasonably priced.internal customers may define satisfaction in financial terms, such as p

case: Understanding six sigma.
whether we are discussing external or internal customers. external customers expect products and services that are a high quality and reasonably priced.internal customers may define satisfaction in financial terms, such as profit margins, internal customers may also focus on such items as cycle time reduction...............................

Identify one of the goals of Six Sigma shown in Table 13-1 of the text and provide an example of a project you have been involved with where the method could have helped the project outcome.  Comment if your organization uses Six Sigma and, if so, the influence it has had on the results of projects and the overall business

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