Calling a Patient Regarding a Past due Account

In the medical office, you need to contact patients if they are 30 days past due in paying on their accounts. Often patients are unaware that they have a past due account; however, you may have patients who refuse to pay off their accounts. As a healthcare provider, you need to maintain professionalism when contacting patients who are behind in paying their medical bills no matter what the reason.

Write a script of a conversation you might have when calling a patient regarding a past due account. Your script should look something like this:

Me: "Good morning: My name is Cynthia Johnson, and I am calling from the People's Clinic. May I speak with Jan Doe?"

Patient: "This is she."

ETC...

When you are done with your script, write a summary of your conversation with your patient in the Progress Note below.

Progress Note