BUSN 258 Customer Relations Week 7 DQ,Assignment and Youdecide Devry

BUSN 258 Customer Relations

Week 7 Discussions, Assignmetn and Youdecide

Week 7 DQ 1: Managing Employees to Give Great Customer Service

Emotional Labor (Graded)

Have you had a job where you dealt with customers? To what extent did the job involve emotional labor? Did you find the job stressful? How did you deal with the stress?

Week 7 DQ 2: Managing Employees to Give Great Customer Service 

Employee Empowerment (Graded)

Have you ever had a job in the past where you felt empowered? What did it mean to you to be empowered? What can a company do to empower employees?

Week 7 Assignments:

• Which of the two general causes of stress, worker characteristics and working conditions, is the most significant in your job? How can you control or manage it?
• BUSN 258 You Decide: Scenario Analysis - Customer Relations