BUSN 258 Customer Relations Week 3 DQs and Case Study Devry

BUSN 258 Customer Relations

Week 3

Week 3 DQ 1: Communicating with Others Customer Contact (Graded)

Given the number of choices we have for customer contact: personal, phone, email, web, chat, and writing letters (yes, we still write letters) which method do you prefer and why? Which do you think is most effective, efficient? Why?

Week 3 DQ 2: Communicating with Others The Web (Graded)

How experienced are you with the Internet? How easy or difficult do you find navigating the web? What are your successes and frustrations navigating the web from a customer relations perspective?

Week 3 Assignment Case Study:

BUSN 258 Week 3 Case Study; Macy s Customer Service