BUSN 258 Customer Relations Week 2 DQ,You decide and Assignment Devry

BUSN 258 Customer Relations

Week 2

Week 2 DQ 1: Building Customer Loyalty  Selling (Graded)

How do you feel about being sold to or managed? What techniques do sales people use that irk you? What techniques really resonate with you?

Week 2 DQ 2: Building Customer Loyalty  Listening (Graded)

What’s the difference between hearing and listening? Do you prefer email, voice mail, texting, or talking to a live person? Are things changing?

Week 2 Assignments:

What are some factors (patterns of behavior) that project a company’s culture? List several examples from organizations you work in.

BUSN 258 Week 2 You Decide: Scenario Analysis Customer Relations