Business Quiz

1. Marcy is a supervisor in a large organization. Who will she partner with in training her department? (Points : 1)
I.T.
Her supervisor.
HR.
She is on her own.

2. A shopping cart design team goes out into the field to see what it is that their customers need in a newly designed shopping cart. What is this approach called? (Points : 1)
Suspending judgment
Involving others
Keeping an idea log
The experiential approach

3. Eddie’s supervisor has just told Eddie that he will be learning how to perform his coworker Cara’s job. Why would Eddie’s supervisor want him to spend time learning another position? (Points : 1)
Cara is being laid off.
Eddie is being promoted.
The company is downsizing.
Eddie is being cross-trained.

4. Sam is asking one of his employees questions like “What do you think?” and “How do you feel?” What is Sam doing? (Points : 1)
Getting to know his employee
Exploration
Inquiry
Interrogation

5. Erica is leveraging an opportunity for coaching, which is the result of a “he said, she said” situation within her team. What type of coaching opportunity is this? (Points : 1)
Conflict
Resonance
Surprise
Fire Fighter

6. Which of the following would be a benefit to the team if Kris could create constructive conflict? (Points : 1)
Poor decision making
Improved decision making
Improved sense of responsibility
Decreased sense of teamwork

7. Dwight is an employee at Wartsiler and has just been told that he will be able to attend a 3-day workshop that will result in a higher hourly wage. What is motivating Dwight to learn? (Points : 1)
Career goals
Professional development
Intrinsic motivation
Rewards

8. In job enrichment, _______ involves receiving direct and clear information about the effectiveness of one’s performance. (Points : 1)
Task identity
Skill variety
Autonomy
Job feedback
Task significance

9. Wayne Adkins constantly complains about the low pay, terrible working conditions, and unprofessional supervision at the local camera shop where he works to support his three children. Which of Herzberg's two factors of motivation bothers him? (Points : 1)
Technical
Situational
Dissatisfiers
Satisfiers
Procedural

10. Edgar holds himself accountable for his actions and behaviors at work. What is this an example of? (Points : 1)
Teamwork
Enthusiasm
Responsibility
Professionalism