business ethics WK 5

BUS ETHICS WK 5

Question 1

According to "Serving Unfair Customers," the following are all types of unfair customers, except:

[removed]	a.	opportunists.
[removed]	b.	blamers.
[removed]	c.	whiners.
[removed]	d.	returnaholics.

Question 2

As stated in "Serving Unfair Customers," what are the three concepts when considering when a customer's bad judgement crosses the line to "unfairness"? Briefly explain each.

Question 3

As defined in "Serving Unfair Customers," the type of justice that relates to the outcomes of decisions or allocations is:

[removed]	a.	procedural justice.
[removed]	b.	distributive justice.
[removed]	c.	associative justice
[removed]	d.	interactional justice.

Question 4

As stated in "Serving Unfair Customers," blamers are those who bring misery primarily to customer-contact employees, but with verbal abusers, "the company is always wrong."

[removed]True

[removed]False

Question 5

As noted in "First, Make Money. Also, Do Good," under shared value, companies will still look after their own self-interest in the form of:

[removed]	a.	promoting sustainability.
[removed]	b.	lobbying for less regulation.
[removed]	c.	impact investing.
[removed]	d.	championing the triple bottom line.

Question 6

Explain the idea of making money first while doing good along the way, as described in "First, Make Money. Also, Do Good."

Question 7

As mentioned in "First, Make Money. Also, Do Good," in order to be considered part of GE's "ecomagination" program, a product must:

[removed]	a.	sell significantly more units than previous designs.
[removed]	b.	follow the philosophy of the triple bottom line.
[removed]	c.	be marketed as a "green" product.
[removed]	d.	deliver significant energy savings or environmental benefit over previous designs.

Question 8

In "First, Make Money. Also, Do Good" what is Friedman's "shared value" concept?

Question 9

As mentioned in "First, Make Money. Also, Do Good," Milton Friedman once compared social-responsibility programs to "hypocritical window-dressing."

[removed]True

[removed]False

Question 10

As given in "Doing Good to Do Well," increasingly, large companies send small teams of employees to developing countries to:

[removed]	a.	provide free consulting services to nonprofits and other organizations.
[removed]	b.	identify the strong points of local industries.
[removed]	c.	learn foreign languages.
[removed]	d.	enjoy low-cost vacations.

Question 11

As discussed in "Doing Good to Do Well," the benefits to U.S. corporations of sending volunteer teams to developing countries include all of the following except:

[removed]	a.	creating good public relations.
[removed]	b.	adding substantially to the companies' bottom lines.
[removed]	c.	gaining local name recognition.
[removed]	d.	helping to recruit in-demand talent and retain valued employees.

Question 12

As mentioned in "Doing Good to Do Well," most corporate volunteers in developing countries serve without pay.

[removed]True

[removed]False

Question 13

As described in "Outside-the-Box Ethics," the animated ethics training that featured action-packed visuals and witty songs to illustrate its points was a parody of the popular television show:

[removed]	a.	Lost.
[removed]	b.	American Idol.
[removed]	c.	Glee.
[removed]	d.	South Park.

Question 14

List and describe the five key characteristics of companies with and ethical culture, as noted in "Outside-the-Box Ethics."

Question 15

As pointed out in "Outside-the-Box Ethics," the problem with using the phrase ethics program is that the word program suggests a:

[removed]	a.	substance-abuse twelve-step program.
[removed]	b.	written guide that need only be glanced at, like a theater program.
[removed]	c.	starting and stopping point.
[removed]	d.	boring but required class in school.

Question 16

As shown in "Outside-the-Box Ethics," one way to tell employees that ethical behavior is mandatory is a certification program.

[removed]True

[removed]False

Question 17

The most misrepresented area on a resume, as maintained in "Hiring Character," relates to:

[removed]	a.	education.
[removed]	b.	job experience.
[removed]	c.	community service.
[removed]	d.	the position of references.

Question 18

Describe Warren Buffett's hiring practices that assure he is hiring integrity, as explained in "Hiring Character."

Question 19

The person who most readily came to mind as a business person who consistently places integrity even over ability in making hiring decisions, as explained in "Hiring Character," was:

[removed]	a.	Warren Buffett.
[removed]	b.	Bill Gates.
[removed]	c.	Jack Welch.
[removed]	d.	Sam Walton.

Question 20

Warren Buffett, as noted in "Hiring Character," did not display any aptitude for business or money until well into middle age.

[removed]True

[removed]False

[removed]

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