Business Communication

UNHAPPY CUSTOMER:  CLAIM LETTER REQUESTING AN ADJUSTMENT.   As a consumer, you have probably bought something that didn’t work right or paid for a service that did not turn out the way you expected.  Maybe it was a pair of jeans with a rip in the seam that you did not find until you got home or a watch that broke a week after you bought it. Or maybe your family hired a lawn service to do some yard work – and no one from the company showed up on the day promised; and when the gardeners finally appeared, they did not do what they were hired for but did other things that wound up damaging valuable plants.

YOUR TASK:  Choose such an incident from your own experience, and write a claim letter asking for a refund, repair, replacement, or other adjustment.  You will need to include all the details of the transaction, plus your contact address and phone number.  If you can’t think of an experience, make up details of an imaginary situation.

GO TO THE CHAPTER ON POSITIVE MESSAGES (DIRECT REQUESTS - CLAIMS)  MAKE SURE YOU USE THE DIRECT APPROACH:

                     1ST PARAGRAPH -  MAIN IDEA -  WHAT IS YOUR CLAIM

                  MIDDLE PARAGRAPHS- DETAILS, EXPLANATIONS, REASONS

                  LAST PARAGRAPH - COMPLIMENTARY CLOSE

I WILL ALSO BE LOOKING AT THE TONE OF THIS LETTER -  PROFESSIONAL, COURTEOUS, AND FRIENDLY.

YOU CAN VIEW A CLAIM LETTER EXAMPLE BELOW.

 CLICK ABOVE ON CASE #1 DIRECT REQUEST LETTER TO COMPLETE YOUR ASSIGNMENT.  YOU MUST USE MICROSOFT WORD FOR YOUR ATTACHMENT. BELOW THE INSTRUCTIONS IS A PLACE TO ATTACH YOUR WORD DOCUMENT.  I WILL NOT BE ABLE TO OPEN OTHER PROGRAMS.