BUS 520 Final Exam

1. Whether part of a formal work unit, a temporary task force, or a virtual team, the group itself passes through a series of __________.

2. Which one of the following characteristics truly differentiates self-managing teams from the more traditional work group?

3. __________ consist of persons with natural affinities for one another, and who tend to work together, sit together, take breaks together, and even do things together outside of the workplace.

4. Members of teams that __________ must have good long-term working relationships with one another, solid operating systems, and the external support needed to achieve effectiveness over a sustained period of time.

5. When voting is required in problem solving teams, __________.

6. The final stage in the team development process is known as the __________ stage.

7. The interacting team pattern results in a __________ in which all team members communicate directly and share information with one another.

8. Edgar Schein identified three common behavior profiles that may hinder group operations when people try to cope with individual entry problems in self-serving ways. These three profiles are __________.

9. _________-role conflict occurs when a person’s values and needs come into conflict with role expectations.

10. Decision by __________ occurs when one idea after another is suggested without discussing them and the team finally accepts an idea without any critical evaluation.

11. __________ is the sharing of responsibility for meeting group task and maintenance needs.

12. Tasks that are routine and easily subdivided lend themselves to:

13. The lack-of-participation error occurs in which phase of the rational decision model?

14. The __________ model views decision makers as acting in a world of complete certainty.

15. Examples of __________ decisions include reordering inventory automatically when stock falls below a predetermined level and issuing a written reprimand to someone who violates a specific work procedure.

16. Problem-solving decisions in organizations are typically made under three different conditions or environments. These are __________.

17. A decision is exposed to public scrutiny and forces decision-makers to consider it in the context of full transparency with the use of __________.

18. A key element in Decision-Making under risk and uncertainty is __________.

19. Conflict as it is experienced in the daily workplace involves at least two basic forms. These are __________.

20. __________ is a superficial and often temporary form of conflict resolution that leaves the situation open to future conflict over similar issues.

21. __________ negotiation occurs when substance issues are resolved and working relationships are maintained or even improved.

22. __________ is the tendency in negotiations to stake out your position based on the assumption that in order to gain your way, something must be subtracted from the other party’s way.

23. __________ negotiation takes place when each party holds out to get its own way.

24. __________ may be used when issues are more important to others than to yourself or when you want to build “credits” for use in later disagreements.

25. _________ occurs between persons or groups at the same hierarchical level.