BUS 515 MIDTERM LATEST VERSION ( THREE DIFFERENT VERSIONS POSTED MAKING 75 QUESTIONS)

TEXTBOOK USED

Reid, R. D., & Sanders, N. R. (2012). Operations management: an integrated approach (5th ed.). Hoboken, NJ: John Wiley & Sons.

VERSION 1

Multiple Choice Question 29
Managing the transformation of inputs into goods and services is:



a post industrial era process.


a direct contributor to the curved earth syndrome.


as old as time.


a twenty-first century developed process.


a design of Frederick Taylor.


Multiple Choice Question 24
What percentage of total non-farm jobs in the U.S. economy comes from service-producing industries?



20%


50%


60%


80%


95%

Multiple Choice Question 40
Who popularized the moving assembly line?



James Watt


Adam Smith


Eli Whitney


Frederick W. Taylor


Henry Ford

Multiple Choice Question 69
Which of the following concepts is linked the least with Henry Ford?



scientific management


mass production


mass customization


technology


interchangeable parts

Multiple Choice Question 27
Which of the following is not primarily performed by the operation management function?



job design and work measurement


advertising strategy


location analysis


quality management


facility layout

Multiple Choice Question 13
How does Federal Express maintain its ability to compete on time during peak demand periods?



it subcontracts overload to other firms


it purchases more planes


overtime


it uses a very flexible part-time workforce


it purchases more vans

Multiple Choice Question 16
Order winners and qualifiers:



are consistent between manufacturing and service organizations


only matter when responding to formal competitive bid requests


remain constant over time


change over time


only apply to quasi-manufacturing firms

Multiple Choice Question 41
Vericol, Inc. manufactures drugs using workers and automated machines. The firm has decided to replace two workers with a new machine, while the output per day is not expected to change. Which of the following cannot be true?



labor productivity will increase


machine productivity will decrease


labor productivity will decrease


multifactor productivity will increase


multifactor productivity will decrease

Multiple Choice Question 37
Suppose that a plant has a total productivity measure of 0.85. What can we conclude?



the plant is not earning profits


nothing


the plant should lay off workers


the plant is highly automated


the daily productivity is excellent

Multiple Choice Question 19
What are the three primary types of technology?



product technology, process technology, and information technology


product technology, process technology, and environmental technology


product technology, process technology, and safety technology


information technology, environmental technology, and safety technology


environmental technology, information technology, and process technology

Multiple Choice Question 34
Which of the following is not characteristic of intermittent operations?



capital intensive

general purpose equipment

volume of goods produced directly tied to number of customer orders

workers need to be able to perform different tasks depending on the processing needs of the product

produce many different products with varying processing requirements
Multiple Choice Question 45
With respect to competitive priorities, intermittent operations compete more on _____________ compared to repetitive operations.



durability and features

cost and features

availability and reliability

durability and cost

flexibility and delivery
Multiple Choice Question 31
Which of the following is not a guideline for design for manufacture?



simplify operations

design parts for different products

use modular design

minimize parts

rely on automated equipment
Multiple Choice Question 61
What is a type of automation system that provides the flexibility of intermittent operations with the efficiency of repetitive operations?



AGV

CAM

CAD

AS/RS

FMS
Multiple Choice Question 48
Which product and service strategy is used to produce standard components that can be combined to customer specifications?



assemble-to-deliver

make-to-stock

make-to-order

assemble-to-order

make-to-package
Multiple Choice Question 16
What is an extension of an intranet to include suppliers and customers called?



supply chain net


supernet


supranet


extranet


intranet++
Multiple Choice Question 45
Which of the following is not considered to be a characteristic of partnership relations?



Have a long-term orientation


Are strategic in nature


Are “arms-length” in nature


Share a common vision


Share short- and long-term plans

Multiple Choice Question 65
Benetton is well known for the practice of assembling all white sweaters and waiting to dye them much closer to the time of sale. This is an example of what?



Stupidity


Postponement


Fractionalization


Partitioning


Genericness

Multiple Choice Question 71
Which of the following is a “buyer-side,” typically industry-specific solution?



automated order entry systems


electronic data interchange


electronic storefronts


net marketplaces


advertising revenue model

Multiple Choice Question 73
Companies want a supply chain that makes it possible to:



manage all suppliers’ development costs.


manage and adapt to all of the business dynamics.


manage distribution display.


manage distribution outlet retail prices.


manage customer demands.

Multiple Choice Question 80
One TQM mistake companies make is believing that the responsibility for quality and elimination of waste lies



with the supplier


with the return and repair shop


with the supply chain


with all employees but top management


with top management alone.

Multiple Choice Question 74
Which of the following is not attributed to Philip Crosby?



The concept of the quality trilogy


The phrase “Do it right the first time.”


Stressed the idea of prevention of defects


The notion of zero defects


The phrase “Quality is free.”

Multiple Choice Question 54
The Union of Japanese Scientists and Engineers named its quality award after ___________________.



Genichi Taguchi


Kaoru Ishikawa


Joe Juran


Phillip Crosby


W. Edwards Deming

Multiple Choice Question 57
The Malcolm Baldrige Award criteria category that includes continuous improvement programs, employee training, and functioning of teams is



Leadership


Strategic planning


Information and analysis


Human resource development and management


Business results

Multiple Choice Question 63
Increases in international trade during the 1980s created a need for the development of ____________ standards of quality.



universal


country-specific


lower


metric


bilingual





VERSION 2



1. What term describes the approach of giving workers a larger portion of the total task to do?


job enlargement

job rotation

job involvement

job enrichment

job backward integration





2. General Electric’s Trading Process Network primarily handles transactions between _______________.


individual customers

companies and individual customers

companies and their shipping firms

companies and their distributors

companies and their suppliers





3. What is a concept that takes a total system approach to creating efficient operations?


lean systems

enterprise resource planning

customer relationship management

management science

management information



4. The concept of interchangeable parts was introduced by ___________________.


Adam Smith

Frederick Taylor

Eli Whitney

Henry Ford

W. Edwards Deming



5. In what area does General Motors earn its highest return on capital?


selling cars

selling logo merchandise

financing

selling racing engines

post-sales parts and service



6. Operational efficiency is:


driving the business strategy

ensuring the right tasks are performed

decreasing the firm’s input requirements

increasing the firm’s output

performing operations tasks well



7. Decisions regarding which of the following are not part of the production process infrastructure?


organization of workers

facilities

worker pay

quality control measures

management policies





8. Environmental scanning would not provide information on:


sources of highly trained workers

the firm’s internal inefficient distribution system

opportunities and threats

changes in information technology

changes in global competition



9. Which of the following is a valid type of “productivity measure”?


multi-output productivity measure

partial productivity measure

multi-part productivity measure

multi-component productivity measure

imperfect productivity measure



10. A manager has just replaced three workers with a machine that is cheaper to operate than the cost of the three replaced workers. Output is expected to remain the same. Which of the following is true?


labor productivity will decrease

machine productivity will increase

multifactor productivity will decrease

multifactor productivity will increase

the value of output will decrease



11. What term is used to describe the integration of product design, process planning, and manufacturing using an integrated computer system?


FMS

AS/RS

CIM

CAD/CAM

AGV



12. All product designs begin with ____________ .


a feasibility study

an idea

a blueprint

a focus group

a cost analysis



13. In break-even analysis, in order to make a profit the company must


sell at the break-even point

sell on consignment

sell above the break-even point

sell at a loss

sell below the break-even point



14. Building a bridge over the Mississippi River for a new highway uses a


line process

recycle process

batch process

continuous process

project process



15. Why is a process flowchart useful?


for seeing the totality of the operation and for identifying potential problem areas

for benchmarking against other processes

for designing a product

for determining where the strengths are in a process

for determining where the weaknesses are in a process



16. Which activity appears to be most frequently outsourced by large companies?


Purchasing

Marketing

Finance

Accounting

Manufacturing



17. Which of the following is not one of the supply chain wastes the text book identifies?


over production

delay between activities

procurement/purchasing delay

unnecessary transport or conveyance of product

unnecessary movement by people



18. Which of the following is not an argument in favor of having a single supplier?


Quantity discounts may be achieved.

Partnering becomes more possible.

Consistency of input materials is achieved.

Probability of assured supply is better.

Deliveries can be scheduled more easily.



19. Which of the following is not considered to be a characteristic of partnership relations?


Have a long-term orientation

Are strategic in nature

Are “arms-length” in nature

Share a common vision

Share short- and long-term plans



20. Which of the following is open to the most users?


an intranet

an extranet

a LAN

a WAN

the Internet



21. Employees of the organization who receive goods or services from others in the company are


Internal customers

Ultimate customers

Downstream customers

Operators

External customers



22. Who is famous for his “14 Points?”


Walter Shewhart

W. Edwards Deming

Joseph Juran

Armand Feigenbaum

Genichi Taguchi



23. For control charts, which of the following situations means that the process is not in control?


A measured observation is above the LCL

A measured observation is below the UCL

A measured observation is above the center line

A measured observation is below the center line

A measured observation is above the UCL



24. One common name for TQM based team work is:


quality department

quality support group

quality circle

quality team

team one


25. Which of the following is not attributed to Philip Crosby?


The concept of the quality trilogy

The phrase “Do it right the first time.”

Stressed the idea of prevention of defects

The notion of zero defects

The phrase “Quality is free.”


VERSION 3


Which of the following historical figures would probably have the most different management style from the others?



Elton Mayo


Henry Ford


Eli Whitney


Frederick W. Taylor


Adam Smith


Who created “scientific management”?



James Watt


Adam Smith


Eli Whitney


Frederick W. Taylor


Henry Ford

Management science is focused on:



profit margin


qualitative systems analysis


management promotion metrics


quantitative techniques for solving personnel issues


quantitative techniques for solving operations problems

What concept involves breaking down the production of a product into a series of small, elementary tasks, each of which is performed by a different worker?



division of labor


interchangeable parts


scientific management


the Hawthorne effect


operations research

What outsourcing functions does UPS provide for clients?



accounting and inventories


inventories and deliveries


accounting and deliveries


accounting and maintenance


deliveries and maintenance

Multiple Choice Question 35
Suppose that a plant has a daily productivity of 200 parts per employee? What can we conclude?



the daily productivity is excellent


the plant can hire more workers and still earn profits


the plant is not earning profits


the plant must be highly automated


nothing
Multiple Choice Question 6
Environmental scanning would not provide information on:



sources of highly trained workers


the firm’s internal inefficient distribution system


opportunities and threats


changes in information technology


changes in global competition
Multiple Choice Question 18
Decisions regarding which of the following are not part of the production process structure?


management policies


facilities


robots


flow of goods and services through the facility


flexible manufacturing system (FMS) machines
Multiple Choice Question 37
Suppose that a plant has a total productivity measure of 0.85. What can we conclude?

the plant is not earning profits


nothing


the plant should lay off workers


the plant is highly automated


the daily productivity is excellent
Multiple Choice Question 23
Which type of technology has had the greatest impact on business?

process technology


information technology


environmental technology


safety technology


product technology
Multiple Choice Question 46
Intermittent operations group their resources based on

similar operations or functions

the number of machines

requirements of the product

abilities of the labor force

shape of the shop floor
Multiple Choice Question 61
What is a type of automation system that provides the flexibility of intermittent operations with the efficiency of repetitive operations

CAM

CAD

AGV

AS/RS

FMS
Multiple Choice Question 17
Approximately what percentage of ideas does not make it past the screening stage?


50%

60%

90%

30%

80%
Multiple Choice Question 48
Which product and service strategy is used to produce standard components that can be combined to customer specifications?

make-to-package

make-to-order

assemble-to-order

assemble-to-deliver

make-to-stock
Multiple Choice Question 9
In 1997, who performed a large benchmarking study for IBM?

i2 Technologies

Anderson Consulting

Mercer Management Consultants

Manugistics

Boston Consulting Group
Multiple Choice Question 54
Some warehouses provide product mixing. This is referred to as:



reduced value-added service for customers.


value-added service for customers.


mix and match capability.


correcting earlier mistakes in shipping.


storage warehouse functions.
Multiple Choice Question 51
Which type of technology provides “point-of-sale information?”

Automatic guided vehicles (AGV)


Automatic storage and retrieval systems (ASRS)


Barcode scanners


Flexible manufacturing systems (FMS)


Computer aided design/computer aided manufacturing (CAD/CAM)
Multiple Choice Question 43
What do studies suggest are the three sources of impact?

Reduce waste, leverage core competence, and create new opportunities


Provide quantity discounts, reduce waste, and create new opportunities


Create detailed contracts, reduce waste, and create new opportunities


Create detailed contracts, leverage core competence, and reduce waste


Create detailed contracts, leverage core competence, and create new opportunities
Multiple Choice Question 45
Which of the following is not considered to be a characteristic of partnership relations?

Have a long-term orientation


Are strategic in nature


Are “arms-length” in nature


Share a common vision


Share short- and long-term plans
Multiple Choice Question 35
According to several studies, what are the three most important criteria for selecting suppliers?

Price, quality, fast delivery


Quality, fast delivery, on-time delivery


Price, flexibility, on-time delivery


Quality, flexibility, fast delivery


Price, quality, on-time delivery
Multiple Choice Question 29
In using Quality Function Deployment, __________ is one way to find out precisely what features customers want in the product.

Interviewing the company sales force


Analyzing the changes in features historically


Asking top management


Talking to process engineers


Conducting focus groups
Multiple Choice Question 65
Who is the “grandfather of quality control?”

Walter Shewhart


W. Edwards Deming


Joseph Juran


Phillip Crosby


Genichi Taguchi
Multiple Choice Question 73
Juran stressed that quality improvement should be continuous as well as

Unique


Novel


Retroactive


Breakthrough


Ongoing
Multiple Choice Question 74
Which of the following is not attributed to Philip Crosby?

The concept of the quality trilogy


The phrase “Do it right the first time.”


Stressed the idea of prevention of defects


The notion of zero defects


The phrase “Quality is free.”
Multiple Choice Question 16
A quality circle is

An approach for the use of control charts


An award for quality improvements


An inspection stamp found on meat


A team of volunteer production employees and their supervisors who meet regularly to solve quality problems


A symbol used on flow charts

COURSE TEXTBOOK
Reid, R. D., & Sanders, N. R. (2012). Operations management: an integrated approach (5th ed.). Hoboken, NJ: John Wiley & Sons.