BUS 515 MIDTERM EXAM LATEST

VERSION 1

Multiple Choice Question 29

Managing the transformation of inputs into goods and services is:

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a post industrial era process.

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a direct contributor to the curved earth syndrome.

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as old as time.

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a twenty-first century developed process.

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a design of Frederick Taylor.

Multiple Choice Question 24

What percentage of total non-farm jobs in the U.S. economy comes from service-producing industries?

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20%

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50%

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60%

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80%

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95%

Multiple Choice Question 40

Who popularized the moving assembly line?

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James Watt

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Adam Smith

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Eli Whitney

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Frederick W. Taylor

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Henry Ford

Multiple Choice Question 69

Which of the following concepts is linked the least with Henry Ford?

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scientific management

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mass production

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mass customization

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technology

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interchangeable parts

Multiple Choice Question 27

Which of the following is not primarily performed by the operation management function?

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job design and work measurement

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advertising strategy

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location analysis

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quality management

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facility layout

Multiple Choice Question 13

How does Federal Express maintain its ability to compete on time during peak demand periods?

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it subcontracts overload to other firms

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it purchases more planes

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overtime

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it uses a very flexible part-time workforce

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it purchases more vans

Multiple Choice Question 16

Order winners and qualifiers:

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are consistent between manufacturing and service organizations

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only matter when responding to formal competitive bid requests

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remain constant over time

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change over time

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only apply to quasi-manufacturing firms

Multiple Choice Question 41

Vericol, Inc. manufactures drugs using workers and automated machines. The firm has decided to replace two workers with a new machine, while the output per day is not expected to change. Which of the following cannot be true?

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labor productivity will increase

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machine productivity will decrease

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labor productivity will decrease

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multifactor productivity will increase

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multifactor productivity will decrease

Multiple Choice Question 37

Suppose that a plant has a total productivity measure of 0.85. What can we conclude?

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the plant is not earning profits

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nothing

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the plant should lay off workers

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the plant is highly automated

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the daily productivity is excellent

Multiple Choice Question 19

What are the three primary types of technology?

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product technology, process technology, and information technology

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product technology, process technology, and environmental technology

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product technology, process technology, and safety technology

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information technology, environmental technology, and safety technology

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environmental technology, information technology, and process technology

Multiple Choice Question 34

Which of the following is not characteristic of intermittent operations?

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capital intensive

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general purpose equipment

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volume of goods produced directly tied to number of customer orders

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workers need to be able to perform different tasks depending on the processing needs of the product

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produce many different products with varying processing requirements

Multiple Choice Question 45

With respect to competitive priorities, intermittent operations compete more on _____________ compared to repetitive operations.

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durability and features

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cost and features

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availability and reliability

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durability and cost

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flexibility and delivery

Multiple Choice Question 31

Which of the following is not a guideline for design for manufacture?

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simplify operations

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design parts for different products

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use modular design

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minimize parts

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rely on automated equipment

Multiple Choice Question 61

What is a type of automation system that provides the flexibility of intermittent operations with the efficiency of repetitive operations?

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AGV

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CAM

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CAD

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AS/RS

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FMS

Multiple Choice Question 48

Which product and service strategy is used to produce standard components that can be combined to customer specifications?

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assemble-to-deliver

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make-to-stock

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make-to-order

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assemble-to-order

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make-to-package

Multiple Choice Question 16

What is an extension of an intranet to include suppliers and customers called?

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supply chain net

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supernet

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supranet

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extranet

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intranet++

Multiple Choice Question 45

Which of the following is not considered to be a characteristic of partnership relations?

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Have a long-term orientation

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Are strategic in nature

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Are “arms-length” in nature

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Share a common vision

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Share short- and long-term plans

Multiple Choice Question 65

Benetton is well known for the practice of assembling all white sweaters and waiting to dye them much closer to the time of sale. This is an example of what?

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Stupidity

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Postponement

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Fractionalization

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Partitioning

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Genericness

Multiple Choice Question 71

Which of the following is a “buyer-side,” typically industry-specific solution?

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automated order entry systems

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electronic data interchange

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electronic storefronts

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net marketplaces

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advertising revenue model

Multiple Choice Question 73

Companies want a supply chain that makes it possible to:

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manage all suppliers’ development costs.

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manage and adapt to all of the business dynamics.

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manage distribution display.

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manage distribution outlet retail prices.

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manage customer demands.

Multiple Choice Question 80

One TQM mistake companies make is believing that the responsibility for quality and elimination of waste lies

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with the supplier

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with the return and repair shop

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with the supply chain

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with all employees but top management

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with top management alone.

Multiple Choice Question 74

Which of the following is not attributed to Philip Crosby?

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The concept of the quality trilogy

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The phrase “Do it right the first time.”

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Stressed the idea of prevention of defects

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The notion of zero defects

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The phrase “Quality is free.”

Multiple Choice Question 54

The Union of Japanese Scientists and Engineers named its quality award after ___________________.

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Genichi Taguchi

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Kaoru Ishikawa

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Joe Juran

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Phillip Crosby

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W. Edwards Deming

Multiple Choice Question 57

The Malcolm Baldrige Award criteria category that includes continuous improvement programs, employee training, and functioning of teams is

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Leadership

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Strategic planning

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Information and analysis

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Human resource development and management

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Business results

Multiple Choice Question 63

Increases in international trade during the 1980s created a need for the development of ____________ standards of quality.

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universal

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country-specific

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lower

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metric

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bilingual

VERSION 2

What term describes the approach of giving workers a larger portion of the total task to do?

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job enlargement

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job rotation

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job involvement

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job enrichment

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job backward integration

Warning

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General Electric’s Trading Process Network primarily handles transactions between _______________.

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individual customers

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companies and individual customers

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companies and their shipping firms

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companies and their distributors

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companies and their suppliers

Warning

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What is a concept that takes a total system approach to creating efficient operations?

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lean systems

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enterprise resource planning

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customer relationship management

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management science

[removed]	management information

The concept of interchangeable parts was introduced by ___________________.

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Adam Smith

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Frederick Taylor

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Eli Whitney

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Henry Ford

[removed]	W. Edwards Deming

In what area does General Motors earn its highest return on capital?

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selling cars

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selling logo merchandise

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financing

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selling racing engines

[removed]	post-sales parts and service

Operational efficiency is:

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driving the business strategy

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ensuring the right tasks are performed

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decreasing the firm’s input requirements

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increasing the firm’s output

[removed]	performing operations tasks well

Decisions regarding which of the following are not part of the production process infrastructure?

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organization of workers

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facilities

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worker pay

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quality control measures

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management policies

Warning

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Environmental scanning would not provide information on:

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sources of highly trained workers

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the firm’s internal inefficient distribution system

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opportunities and threats

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changes in information technology

[removed]	changes in global competition

Which of the following is a valid type of “productivity measure”?

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multi-output productivity measure

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partial productivity measure

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multi-part productivity measure

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multi-component productivity measure

[removed]	imperfect productivity measure

A manager has just replaced three workers with a machine that is cheaper to operate than the cost of the three replaced workers. Output is expected to remain the same. Which of the following is true?

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labor productivity will decrease

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machine productivity will increase

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multifactor productivity will decrease

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multifactor productivity will increase

[removed]	the value of output will decrease

What term is used to describe the integration of product design, process planning, and manufacturing using an integrated computer system?

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FMS

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AS/RS

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CIM

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CAD/CAM

[removed]	AGV

All product designs begin with ____________ .

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a feasibility study

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an idea

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a blueprint

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a focus group

[removed]	a cost analysis

In break-even analysis, in order to make a profit the company must

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sell at the break-even point

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sell on consignment

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sell above the break-even point

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sell at a loss

[removed]	sell below the break-even point

Building a bridge over the Mississippi River for a new highway uses a

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line process

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recycle process

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batch process

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continuous process

[removed]	project process

Why is a process flowchart useful?

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for seeing the totality of the operation and for identifying potential problem areas

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for benchmarking against other processes

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for designing a product

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for determining where the strengths are in a process

[removed]	for determining where the weaknesses are in a process

Which activity appears to be most frequently outsourced by large companies?

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Purchasing

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Marketing

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Finance

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Accounting

[removed]	Manufacturing

Which of the following is not one of the supply chain wastes the text book identifies?

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over production

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delay between activities

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procurement/purchasing delay

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unnecessary transport or conveyance of product

[removed]	unnecessary movement by people

Which of the following is not an argument in favor of having a single supplier?

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Quantity discounts may be achieved.

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Partnering becomes more possible.

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Consistency of input materials is achieved.

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Probability of assured supply is better.

[removed]	Deliveries can be scheduled more easily.

Which of the following is not considered to be a characteristic of partnership relations?

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Have a long-term orientation

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Are strategic in nature

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Are “arms-length” in nature

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Share a common vision

[removed]	Share short- and long-term plans

Which of the following is open to the most users?

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an intranet

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an extranet

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a LAN

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a WAN

[removed]	the Internet

Employees of the organization who receive goods or services from others in the company are

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Internal customers

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Ultimate customers

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Downstream customers

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Operators

[removed]	External customers

Who is famous for his “14 Points?”

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Walter Shewhart

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W. Edwards Deming

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Joseph Juran

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Armand Feigenbaum

[removed]	Genichi Taguchi

For control charts, which of the following situations means that the process is not in control?

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A measured observation is above the LCL

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A measured observation is below the UCL

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A measured observation is above the center line

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A measured observation is below the center line

[removed]	A measured observation is above the UCL

One common name for TQM based team work is:

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quality department

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quality support group

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quality circle

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quality team

[removed]	team one

Which of the following is not attributed to Philip Crosby?

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The concept of the quality trilogy

[removed]

The phrase “Do it right the first time.”

[removed]

Stressed the idea of prevention of defects

[removed]

The notion of zero defects

[removed]

The phrase “Quality is free.”

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