BUS 430 Week 9 Discussion 1

"Cost of Quality" Please respond to the following:

• Select two fast food restaurants and evaluate them in terms of service quality. Suggest ways to improve the service quality.
• Evaluate the two fast-food restaurants you selected in Part 1 of this discussion in terms of the “Seven QC tools”. Determine the top three QC tools that tend to be most valuable to business owners. Explain your rationale.