BUS 307 Week 1 Quiz - A Graded - Best Tutorial - All Questions Answered Correctly

Question 1.Which tool should be used to track the movement of a customer’s complaint from one department to the next until it is resolved? 

•   Process map.   
•   Swim lane map.   
•   Entity map.   
•   Data flow map.    

Question 2.Your university sends a contingent of top-ranking officials to Las Vegas hotels to study ways to improve dormitory living conditions.  This is an example of process benchmarking. 

•   True
• False   

Question 3.Information and materials are two examples of inputs to the transformation process. 

•   True
• False   

Question 4.Most organizations function as part of a larger supply chain.

•   True
•  False   

Question 5.A technique used to translate customer requirements into technical requirements is: 

•   quality assurance.   
•   statistical quality control.   
•   quality function deployment.   
•   continuous improvement.   

Question 6.A quality perspective that focuses on whether or not a product was made or a service was performed as intended is the: 

•   performance perspective.   
•   value perspective.   
•   conformance perspective.   
•   intention perspective.   

Question 7.Which of the following is NOT a core idea of total quality management? 

•   cost reduction   
•   leadership improvement   
•   employee empowerment   
•   continuous improvement   

Question 8.An automobile windshield manufacturer wants to verify that their process is producing windshields of an appropriate thickness. The best tool to determine this information is a(n): 

•   process capability ratio.   
•   process capability index.   
•   x-bar chart.   
•   operating characteristics curve.

Question 9.The majority of the total operating budget for most organizations is:

•   engineering costs.   
•   advertising costs.   
•   supply chain costs.   
•   equipment maintenance costs.

Question 10.   Whether the product was made or service performed to specifications is a question of:

•   conformance quality.   
•   performance quality.   
•   reliability quality   
•   value indices