BUS 302 WEEK 6 VIDEO QUIZ

Question 1
What does micro-managing say to your employees?

That you don't like them

That they will never be promoted

That you don't trust them

Question 2
Which is one of the five listening focus areas?

speaking

Recall

Ability

Question 3
It's important in some instances to understand the _______ of the speaker.

How they look

Emotional state

Education

Cultural background

Question 4
Good communication requires you to build what?

a phone tree

a strong team

Trust

Question 5
To build rapport with someone _____

Be introduced to them

Look for common ground

Know them first