Building Shared Services at RR Communications (Mini Case, p. 127-130). Review the Building Shared Services at RR Communications mini case. In a two to three page APA paper (excluding title and reference pages), address the following:

Building Shared Services at RR Communications (Mini Case, p. 127-130).  Review the Building Shared Services at RR Communications mini case.   In a two to three page APA paper (excluding title and reference pages), address the following: 

• Describe the advantages of a single customer service center for RR Communications.

 • Devise an implementation strategy that would guarantee the support of the divisional presidents for the shared customer service center. 

• Explain whether or not it is possible to achieve an enterprise vision with a decentralized IT function.  • Describe the various business and IT problems that can be caused by lack of common information and an enterprise IM strategy.

 • Discuss the governance mechanisms that need to be put in place to ensure common customer data and a shared customer service center.   What metrics might be useful?

In addition to the requirements above, your paper: 

• Must be double-spaced and 12 point font. 

• Must be formatted according to APA style.

  • Must reference two scholarly resources in addition to the textbook.

• Must include a reference page written in APA format.