BSOP 588 Week 1 to 8, Case Study, Course Project, Discussion, Midterm Exam, Final Exam

BSOP 588 Managing Quality

Week 1 

Discussion 1: Definition of Quality

Discussion 2: Quality in Your Organization

Week 2 

Discussion 1: Quality Philosophies

Discussion 2: Quality Awards

Week 3 

Measuring Customer Service paper 

Discussion 1: Voice of the Customer (VOC)

Discussion 2 The Kano Model

Week 4 

Discussion 1: Quality Focus

Discussion 2: Alignment of Strategy and Quality Management

Midterm - Essay Questions

Week 5 

Case Study, Quality in Practice - Using the Balanced Scorecard at the UPS, Paper 1

Case Study, Quality in Practice - Using the Balanced Scorecard at the UPS, Paper 2

Discussion 1: Performance Metrics

Discussion 2: Cost of Quality (COS)

Week 6

Quality Focus Paper (Six Sigma in Hospital)

Week 7

Course Project, General Electric Quality Management

Course Project, Hyundai Motor Company Quality Management

Course Project, Motorola Quality Management

Week 8

Final Exam