BSOP 588 Managing Quality Week 1 Complete Devry

BSOP 588 Managing Quality

Week 1

DQ 1) Definition of Quality

Part 1: How do you define Quality? Provide a definition of quality, support your definition, and define the stakeholders who are affected by your quality definition. Note: as you progress through this course, you will be focusing in more on your personal definition of quality.

Part 2: Search out some definitions of quality (use websites, visits to retail stores, your own industry, etc.) and look to see how close such definitions of quality link to your own definitions of quality. Given our discussion in class, what do you see that is good or not so good about the definitions of quality that you researched? Lastly, do you see the traits of quality present in the definitions of quality you researched?

DQ 2) Quality in Your Organization

Identify the type of industry and size of the organization that you work for or have in the past (for example, service < 500 employees).  Describe that organization's Quality Management Philosophy and also describe its approach to managing it.  How effective did you think this Quality Management Philosophy was in helping the company?