BSOP 588 Managing Quality

BSOP 588 Managing Quality

Week 1 

Discussion 1, Definition of Quality

Discussion 2, Quality in Your Organization

Week 2 

Discussion 1, Quality Philosophies

Discussion 2, Quality Awards Processes

Week 3 

Measuring Customer Service Paper (Two Papers)

Discussion 1, The Voice of the Customer (VOC)

Discussion 2, The Kano Model

Week 4 

Discussion 1, Quality Focus

Discussion 2, Alignment of Strategy and Quality Management

Midterm Exam 1 (04 MCQ's, 08 Essay)

Midterm Exam 2 (06 Essay Questions)

Midterm Exam 3 (04 MCQ's, 08 Essay)

Week 5 

Case Study, Quality in Practice - Using the Balanced Scorecard at the UPS, Paper 1

Case Study, Quality in Practice - Using the Balanced Scorecard at the UPS, Paper 2

Case Study, Quality in Practice  - Using the Balanced Scorecard at the UPS, Paper 3

Discussion 1: Performance Metrics

Discussion 2: Cost of Quality (COS)

Week 6

Quality Focus Paper (Six Sigma in Hospital)

Week 7

Course Project, Toyota Motor Corporation

Course Project, General Electric Quality Management

Course Project, Hyundai Motor Company Quality Management

Course Project, Motorola Quality Management

Course Project, The WineHouse

Discussion 1, Statistical Process Control

Discussion 2, Capability vs. Control

Week 8

Final Exam 1 (10 MCQ’s, 6 Essay)

Final Exam 2 (10 MCQ’s, 6 Essay)