BSOP 588 Entire Course

BSOP 588 Managing Quality - DeVry

BSOP 588 Week 1 DQ 1 Definition of Quality

BSOP 588 Week 1 DQ 2 Quality in Your Organization

BSOP 588 Week 2 Project Proposal (Toyota Motor Corporation)

BSOP 588 Week 2 DQ 1 Quality Philosophies

BSOP 588 Week 2 DQ 2 Quality Awards

BSOP 588 Week 3 Paper: Measuring Customer Satisfaction 

BSOP 588 Week 3 DQ 1 Voice of the Customer - VOC

BSOP 588 Week 3 DQ 2 The Kano Model

BSOP 588 Week 4 Midterm Exam (3 Versions)

BSOP 588 Week 4 DQ 1 Quality Focus

BSOP 588 Week 4 DQ 2 Alignment of Strategy and Quality Management

BSOP 588 Week 5 Paper: Balanced Scorcard: Research-based 2-3 page paper

BSOP 588 Week 5 DQ 1 Performance Metrics

BSOP 588 Week 5 DQ 2 Cost of Quality (COQ)

BSOP 588 Week 6 DQ 1 Six Sigma and Lean Principles

BSOP 588 Week 6 DQ 2 Applying Lean and Six Sigma Principles

BSOP 588 Week 7 Course Project: Implementing Quality Initiatives (Toyota Motor Corporation)

BSOP 588 Week 7 Course Project: Implementing Quality Initiatives (General Electric)

BSOP 588 Week 7 DQ 1 Statistical Process Control (SPC)

BSOP 588 Week 7 DQ 2 Capability vs. Control

BSOP 588 Week 8 Final Exam (2 Versions)

Note: Two Versions (Taken July 2013 & August 2014)