BSOP 326 Total Quality Management Week 1 Discussions Devry

BSOP 326 Total Quality Management

Week 1

Week 1 DQ 1

What is total quality management (TQM)? Is it something you can install, like a refrigerator? How do you know TQM when you see it?

Week 1 DQ 2

When we talk about a system view, what are we interested in and why? Why is a system view so important to have if you are going to implement TQM?