BRM/226 Week 2 Assignment

Create a store you would like to establish and include the following:

• Name of store
• Location (city, state, country)
• Product/products sold
• Number of employees 

Research company policies of a business or businesses that are similar to the one you just established (you will find many of these on the Internet). 

Create a 700- to 1050- word customer service policy or your store based on your research. Include the following information in your store policy:

• Components of a  good customer service environment
• Customer service expectations of sales associates
• How to deal with difficult customers
• How to deal with returns and exchanges
• Additional information discovered in your research you feel is important to review. 

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