BCOM275 Complete Class A+ Guide
Course Design Guide
BCOM/275 Version 1
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Course Syllabus
School of Business
BCOM/275 Version 1
Business Communication and Critical Thinking
Copyright © 2011 by University of Phoenix. All rights reserved.
Course Description
This course introduces students to the foundations of communication in a business setting. Students will develop skills in critical thinking and decision making through the forms of written communication, including memos, emails, business letters, and reports. Other topics include communication ethics and cross-cultural communications, personal communication styles, solving organizational problems, and the evaluation of an organizations strategic direction.
Policies
Faculty and students/learners will be held responsible for understanding and adhering to all policies contained within the following two documents:
University policies: You must be logged into the student website to view this document.
Instructor/Course policies: This document is posted in the Course Materials forum.
University policies are subject to change. Be sure to read the policies at the beginning of each class. Policies may be slightly different depending on the modality in which you attend class. If you have recently changed modalities, read the policies governing your current class modality.
Course Materials
Cheesebro, T., O’Connor, L., & Rios, F. (2010). Communicating in the workplace. Upper Saddle River, NJ: Prentice Hall.
Moore, B. N., & Parker, R. (2009). Critical thinking (9th ed.). Boston, MA: McGraw-Hill.
All electronic materials are available on the student website.
Week One: The Communication Process November 15~21, 2011 Details Due Points
Objectives
1.1 Explain the steps in the communication process.
1.2 Describe the roles of listening and responding in the communication process.
Readings
Read Ch. 1, 4 & 5 of Communicating in the Workplace.
Read Ch. 1 & 2 of Critical Thinking.
Read University of Phoenix Material: Communication Process
Review this week’s Electronic Reserve Readings.
Participation &
Discussion Questions
Participate in class discussion.
Respond to weekly discussion questions.
Post at least 4 substantive responses to the Main forum by Saturday; post the remainder by Monday.
Saturday; Monday
4
Individual
Assignment 1.1
Complete Exercise 1.1 from Ch. 1 of Communicating in the Workplace.
Choose two misunderstandings you experienced and fill out the chart for these.
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Respond to questions 1 and 2 shown under the chart for each example of a misunderstanding. In your response, include the following:
Cite a meaningful misunderstanding rather than a general or less material misunderstanding.
Use business- or work-related examples rather than personal ones.
Identify the roles of the sender and receiver, such as manager, peer, subordinate, client, vendor, and so forth.
Week Two: Critical Thinking Applied to Effective Communication November 22~28, 2011 Details Due Points
Objectives
2.1 Analyze the validity, credibility, and reliability of data.
2.2 Evaluate arguments for validity.
Readings
Read Ch. 4–7 of Critical Thinking.
Review this week’s Electronic Reserve Readings.
Participation &
Discussion Questions
Participate in class discussion.
Respond to weekly discussion questions.
Post at least 4 substantive responses to the Main forum by Saturday; post the remainder by Monday.
Saturday; Monday
4
Learning Team Instructions
Select a topic to be used for a debate. The topic should be controversial and phrased as a “Yes” or “No” question. Examples include “Should guns be outlawed?” or “Should the United States leave Afghanistan?”
Submit the topic to the facilitator for approval in Week Two.
Read the Debate Paper assignment requirements located in Week Five.
Individual
Demonstrative Communication Paper
Write a 700- to 1,050-word paper describing demonstrative communication. Demonstrative communication includes nonverbal and unwritten communication and involves such things as facial expressions, tone of voice, body language, and so forth. Include the following elements in your paper:
Provide examples showing how demonstrative communication can be effective and ineffective, positive and negative, for the sender and receiver.
Explain how demonstrative communication involves listening and responding.
Format your paper consistent with APA guidelines.
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Week Three: Creating Communication November 29~December 5, 2011 Details Due Points
Objectives
3.1 Analyze the needs and receptivity of the audience.
3.2 Determine appropriate channels for communication.
3.3 Create effective messages.
Readings
Read Ch. 6, 9–11, & 13 of Communicating in the Workplace.
Review this week’s Electronic Reserve Readings.
Participation &
Discussion Questions
Participate in class discussion.
Respond to weekly discussion questions.
Post at least 4 substantive responses to the Main forum by Saturday; post the remainder by Monday.
Saturday; Monday
4
Individual
Article Rebuttal
Locate an article on a controversial subject where the author makes an argument you do not agree with.
Write a 350- to 700-word rebuttal to the article using valid arguments and supporting data. In the rebuttal, offer an analysis in which you do the following:
Analyze the reliability, credibility, and validity of the data used by the author.
Identify any logical fallacies in the argument.
Format your rebuttal consistent with APA guidelines.
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Learning Team
Learning Team Debate Paper Outline
Resources: Debate Paper assignment requirements located in Week Five.
Create an outline for the Debate Paper that will be used to write the paper. Include all references to be used in the paper.
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Week Four: Persuasive Communication December 6~December 12, 2011 Details Due Points
Objectives
4.1 Develop persuasive communication using effective language.
4.2 Develop valid arguments.
Readings
Read Ch. 14 of Communicating in the Workplace.
Review Ch. 4 of Communicating in the Workplace.
Review this week’s Electronic Reserve Readings.
Participation &
Discussion Questions
Participate in class discussion.
Respond to weekly discussion questions.
Post at least 4 substantive responses to the Main forum by Saturday; post the remainder by Monday.
Saturday; Monday
4
Individual
Knowing Your Audience Paper and Communication Release
Resource: “Over 30 Workers Trapped After Chilean Copper Mine Collapse” article found in the Electronic Reserve Readings.
Research additional articles and information about the Chilean mine collapse.
Write a 700- to 1,050-word paper using this and other articles as a resource. Because communications must be designed with the audience in mind, answer the following questions:
What are some considerations to remember given the
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different roles and people in the audience?
o What would be the potential needs of the families of the miners in receiving a message about this incident?
o What would be the potential needs of the company’s employees when receiving a message about this incident?
What actions must you take before and after the message is delivered to ensure that it was received as intended?
Format the paper consistent with APA guidelines.
Draft two communications from the mining company announcing the accident, using what you have learned about the audience and effective messages. One communication should be directed to the families of the trapped miners and the other as an internal news release to employees in the company. For both, identify the most appropriate channel—face-to-face, e-mail, video, memo, and so on.
Week Five: Ethics and Diversity in Business Communication December 13~19, 2011 Details Due Points
Objectives
5.1 Evaluate communications for potential cultural diversity issues.
5.2 Evaluate communications for ethical, moral, and legal soundness.
Readings
Read Ch. 2 & 3 of Communicating in the Workplace.
Read Ch. 12 of Critical Thinking.
Review this week’s Electronic Reserve Readings.
Participation &
Discussion Questions
Participate in class discussion.
Respond to weekly discussion questions.
Post at least 4 substantive responses to the Main forum by Saturday; post the remainder by Monday.
Saturday; Monday
4
Individual
Final Examination
Click the link for the Final Examination on the student website available from the end of Week Four through the end of Week Five.
Complete the Final Examination. You are allowed one attempt to complete the examination, which is timed and must be completed in 3 hours. Results are auto graded and sent to your instructor.
Note: Final Examination questions are adapted from Communicating in the Workplace and Critical Thinking.
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Learning Team
Debate Paper
Resource: Learning Team Debate Paper Outline
Write a 1,750- to 2,100-word debate paper in which the team creates a debate of a current event or other controversial topic and provides an analysis of arguments presented for both sides. Complete the following in the paper:
Introduction: Introduce the issue that is the subject of the debate
Body
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o Include a minimum of two but no more than four arguments for the pro and con sides of the debate.
o Evaluate any potential ethical, moral, or legal issues.
Conclusion
o Identify the team’s determination of the more persuasive argument.
o Reflect on the arguments presented and reveal the team’s consensus.
o Base the conclusion solely on the pro and con arguments.
o Include a rebuttal of weaker arguments.
o Explain why the selected arguments were more persuasive.
Format the paper consistent with APA guidelines.
Cite at least three sources.
Select one of the following countries:
India
Japan
Brazil
Create a 350- to 500-word cultural evaluation in which you identify the ways that arguments or presentation of the arguments would need to be changed as the result of cultural differences in the country.
Format the evaluation consistent with APA guidelines.
Copyright
University of Phoenix® is a registered trademark of Apollo Group, Inc. in the United States and/or other countries.
Microsoft®, Windows®, and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. All other company and product names are trademarks or registered trademarks of their respective companies. Use of these marks is not intended to imply endorsement, sponsorship, or affiliation.
Final exams contain third-party copyrighted material. Portions are:
Copyright © 2011. University of Phoenix. All rights reserved.
Copyright © 2011. Prentice Hall. All rights reserved.
Edited in accordance with University of Phoenix® editorial standards and practices.
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