Assignment

Ethical dilemma: a lawsuit a few years ago made headlines worldwide when a McDonald's drive through customer spilled a cup of scalding chit coffee on herself. Claiming the coffee was too hot to be safely consumed in a car, the badly burned 80 year old woman won $2.9 million in court. (The judge later reduced the award to $640,000.) McDonald's coffee, at 180 degrees, is substantially hotter (by corporate rule) than typical restaurant coffee, despite hundreds of coffee-scalding complaints in the past 10 years. Similar court cases, incidentally, resulted in smaller verdicts, but again in favor of the plaintiffs. For example, motor city bagel shop was sued for a spilled cup of coffee by a drive through patron, and Starbucks by a customer who spilled coffee on her own ankle. Are McDonald's, motor city,and Starbucks at fault in situations such as these? How do quality and ethics enter into this case? Please answer this question in 150 words please remember to site and reference and please no plagerism