Assignment 5: Managing the Contractor–Customer Relationship

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Assignment 5: Managing the Contractor–Customer Relationship

You are to write a three to four (3– 4) page paper that answers the following:

Discuss the ethical issues that can arise in contracting.
Analyze and discuss the strengths and weaknesses of the dispute process using the concepts discussed in the text.
Describe the importance of the communication process in the contractor– customer relationship.
Describe the risks and responsibilities in the contractor-customer relationship.

The format of the report is to be as follows:

Typed, double-spaced, Times New Roman font (size 12), one-inch margins on all sides, APA format.
Type the question followed by your answer to the question.
In addition to the three to four (3–4) pages required, a title page is to be included. The title page is to contain the title of the assignment, your name, the instructor’s name, the course title, and the date.

Note: You will be graded on the quality of your answers, the logic/organization of the report, your language skills, and your writing skills.

The assignment will be graded using the following rubric:

Outcomes Assessed	Examine the contract management process for a project. Use technology and information resources to research issues in project procurement management.
Grading Rubric for Assignment 5 — Managing the Contractor-Customer Relationship

Criteria	0 Unacceptable	20 Developing	30 Competent	40 Exemplary
1. Discuss the ethical issues that can arise in contracting.	Did not complete the assignment or insufficiently discussed the ethical issues that can arise in contracting; omitted key information and/or included irrelevant information. Completed with less than 70% accuracy, thoroughness, and logic.	Provided a partial discussion of the ethical issues that can arise in contracting. Completed with 70-79% accuracy, thoroughness, and logic.	Discussed sufficiently the ethical issues that can arise in contracting. Completed with 80-89% accuracy, thoroughness, and logic.	Provided a comprehensive discussion of the ethical issues that can arise in contracting. Completed with 90-100% accuracy, thoroughness, and logic.
2. Analyze and discuss the strengths and weaknesses of the dispute process using the concepts discussed in the text.	Did not complete the assignment or insufficiently analyzed and discussed the strengths and weaknesses of the dispute process using the concepts discussed in the text; omitted key information and/or included irrelevant information. Completed with less than 70% accuracy, thoroughness, and logic.	Provided a partial analysis and discussion of the strengths and weaknesses of the dispute process using the concepts discussed in the text. Completed with 70-79% accuracy, thoroughness, and logic.	Analyzed and discussed sufficiently the strengths and weaknesses of the dispute process using the concepts discussed in the text. Completed with 80-89% accuracy, thoroughness, and logic.	Provided a comprehensive analysis and discussion of the strengths and weaknesses of the dispute process using the concepts discussed in the text. Completed with 90-100% accuracy, thoroughness, and logic.
3. Describe the importance of the communication process in the contractor – customer relationship.	Did not complete the assignment or insufficiently described the importance of the communication process in the contractor – customer relationship; omitted key information and/or included irrelevant information. Described with less than 70% accuracy, thoroughness, and logic.	Provided a partial description of the importance of the communication process in the contractor – customer relationship. Described with 70-79% accuracy, thoroughness, and logic.	Described sufficiently the importance of the communication process in the contractor – customer relationship. Described with 80-89% accuracy, thoroughness, and logic.	Provided a comprehensive description of the communication process in the contractor – customer relationship. Described with 90-100% accuracy, thoroughness, and logic.
4. Describe the risks and responsibilities in the contractor – customer relationship.	Did not complete the assignment or insufficiently described the risks and responsibilities of the contractor – customer relationship; omitted key information and/or included irrelevant information. Described with less than 70% accuracy, thoroughness, and logic.	Provided a partial description of the risks and responsibilities in the contractor – customer relationship. Described with 70-79% accuracy, thoroughness, and logic.	Described sufficiently the risks and responsibilities in the contractor – customer relationship. Described with 80-89% accuracy, thoroughness, and logic.	Provided a comprehensive description of the risks and responsibilities in the contractor – customer relationship. Described with 90-100% accuracy, thoroughness, and logic.
5. Clarity	Did not complete the assignment or explanations are unclear and not organized. (Major issues)	Explanations generally unclear and not well organized. (Many issues)	Explanations generally clear and/or organized. (Minor issues)	Explanations very clear and well organized. (Added helpful details)
6. Writing – Grammar, sentence structure, paragraph structure, spelling, punctuation, APA usage.	Did not complete the assignment or had 8 or more different errors in grammar, sentence structure, paragraph structure, spelling, punctuation, or APA usage. (Major issues)	Had 6–7 different errors in grammar, sentence structure, paragraph structure, spelling, punctuation or APA usage. (Many issues)	Had 4–5 different errors in grammar, sentence structure, paragraph structure, spelling, punctuation or APA usage. (Minor issues)	Had 0–3 different errors in grammar, sentence structure, paragraph structure, spelling, punctuation or APA usage.