Assignment 3: "Code of Conduct Memo – Revision"

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You are a manager at a call center. The company frowns upon phone calls and texting during work hours. You have looked the other way a few times, but it has started to get out of hand. You need to write a memo reminding everyone that private phone and text message use on company time is viewed as a violation of the company’s code of ethics.

Rewrite your earlier Code of Conduct (Assignment 1) utilizing the professor’s feedback on organization, format, tone, and editorial issues. Review the example memo in the textbook before submission. In your document, you should:

Ensure the memo is clear and brief.
Choose language to match the purpose and tone for the situation and audience.
Format the memo accurately and according to the details in the textbook.
Create an effective opening that establishes goodwill without obscuring the message.

Your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.
Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

Illustrate the relationship between how audience characteristics match the context of technical writing.
Revise draft documents to improve audience comprehension.
Explain ideas in proper format using accurate details and relevant examples.
Employ correct Edited Standard Written English (ESWE).
Use technology and information resources to research issues in technical writing.
Write clearly and concisely about technical writing using proper writing mechanics.

Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following rubric.

Please click here to view the grading rubric.

The assignment will be graded using the following rubric:

Points: 100	Assignment 3: Code of Conduct Memo – Revision
Criteria	Unacceptable Below 60% F	Meets Minimum Expectations 60-69% D	Fair 70-79% C	Proficient 80-89% B	Exemplary 90-100% A
1. Ensure the memo is clear and brief. Weight: 15%	Did not submit or incompletely ensured the memo is clear and brief.	Insufficiently ensured the memo is clear and brief.	Partially ensured the memo is clear and brief.	Satisfactorily ensured the memo is clear and brief.	Thoroughly ensured the memo is clear and brief.
2. Choose language to match the purpose and tone for the situation and audience. Weight: 40%	Did not submit or incompletely chose language to match the purpose and tone for the situation and audience.	Insufficiently chose language to match the purpose and tone for the situation and audience.	Partially chose language to match the purpose and tone for the situation and audience.	Satisfactorily chose language to match the purpose and tone for the situation and audience.	Thoroughly chose language to match the purpose and tone for the situation and audience.
3. Format the memo accurately and according to the details in the textbook. Weight: 15%	Did not submit or incompletely formatted the memo accurately and according to the details in the textbook.	Insufficiently formatted the memo accurately and according to the details in the textbook.	Partially formatted the memo accurately and according to the details in the textbook.	Satisfactorily formatted the memo accurately and according to the details in the textbook.	Thoroughly formatted the memo accurately and according to the details in the textbook.
4. Create an effective opening that establishes goodwill without obscuring the message. Weight: 20%	Did not submit or incompletely created an effective opening that establishes goodwill without obscuring the message.	Insufficiently created an effective opening that establishes goodwill without obscuring the message.	Partially created an effective opening that establishes goodwill without obscuring the message.	Satisfactorily created an effective opening that establishes goodwill without obscuring the message.	Thoroughly created an effective opening that establishes goodwill without obscuring the message.
5. Clarity, writing mechanics, and formatting requirements Weight: 10%	More than 8 errors present	7-8 errors present	5-6 errors present	3-4 errors present	0-2 errors present