Read the paper entitled: "Determining Impact and ROI for Knowledge Management" and write a 4 to 5 page (double spaced) essay to respond to the following questions:
- What metrics were used to measure the impact of KM at 'Global Consulting' (GB)?
- Which measures can be collected automatically by computers?
- Which ones needed questionnaires?
- Which metric was used in the case?
- Why might this metric not measure system benefits accurately?
- Do you agree that all the other benefits listed in the paper are intangible? Explain your answer.
- Is it correct to exclude them all? Why or why not?
- Research and find another consulting company case that validates your answers to 6 and 7.
- 8 years ago
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