Ashford University - BUS 680 Training and Development - week 3 DBs plus assignment

Week Three Overview

Readings

1. Read the following chapters in Effective Training:
   • Chapter Six: Traditional Training Methods
   • Chapter Seven: Computer-Based Training Methods

Discussions

To participate in the following Discussion Forums, go to this week's Discussion link in the left navigation:

1. Games & Simulations

   Do an Internet search to identify the types of games and business simulations that are available. Select one and provide a description and an analysis of it. Discuss the learning content objectives. Respond to at least two of your classmates’ postings.

2. Classroom-based Learning Experience

   Think about your best classroom-based learning experience and list the things that made it such a good experience. Then, think about your worst classroom-based experience and list the factors that made it such a bad experience. Respond to at least two of your classmates’ postings.

Assignments

To complete this assignment, go to this week's Assignment link in the left navigation:

CSS Case Analysis

Read the Case Analysis: Training for Customer Service Specialists at the end of chapter 6, on pages 258-260 (print text). Answer the case questions on page 260.