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operations managment Project homework

The goal of operations management is to improve business processes through documentation of the process, analysis of the process and systematic experimentation with new process designs and policies.  All of the topics covered in this course are preparation for that task so a natural way to integrate those topics is to complete a business process analysis and improvement recommendations for a real world system.  That is your project assignment

So to begin, select a real world business process which you have knowledge about or could observe that is of interest to you.  The choice could be a process that have experience with or knowledge of as a worker or customer.  Or the process can be one typical of a business or functional area in which you might aspire to work someday.  It can be either a product or service process.  Ideally, there is some source of customer inconvenience or process inefficiency that you will focus on correcting.  .

Use this document as a guideline for preparing your report, as in type directly in this document.  Each page outlines a different task – not all tasks will be equally important on all projects but be sure to document why you made that evaluation and don’t skip any tasks.  Many of the tasks correspond to topics of chapters of the textbook.  Your report should document your activity and summarize your results and reference those terms and concepts from your textbook topics.  The guidelines are a minimum and you should have something for each task, the more the better, but do aim for quality over quantity. 

The rubric for grading will be:

40% Completeness and effort applied to creating a professional description and document including sentence structure, organization, appearance, formatting, spelling and grammar checking.

30% Use of terms and concepts and analytical procedures from the chapters.  Learn the terminology and use it.

20% Integration of operations management concepts and analysis into your process improvement recommendations.  Use what you learned to make your recommendations, not just unsupported opinions.

10% Extra analysis included in Other section #9

Review the textbook sections before completing your write-up for each task.  The more you show your use terms and concepts from the textbook, the better your score will be!