A+ Answers

Principles of Management

Select the single best answer for each question or statement then transfer your answers to the

Appropriates can sheet provided.

1Rajisassignedtoholdapressconferencethatdiscussesthecompany'splansto

Build anew plant Raj is performing the role.

a .disseminator

b .monitor

c .liai son

 d .spo k esperson

2  Issues of equity and fairness are usually tied to which of the following approaches?

a .Ut i lita ri an

b .Justice

c .Ind i v i dual

_ _d .Expert

3  A company allows a foreign firm to pay it a fee and a share of the profits for using

The first company's brand name and a package of materials and services . This is called :

 a .franchis i ng.

 b .li censing .

 c .countertrading.

 d .aj o i n tve n ture .

4

The four stages of a project are in order :

 a .de fi n iti on,execution ,planning ,andclosing .

 b.execution,definition ,planning ,andclosing .

 c .definition ,planning ,execution,andc l osing.

 d .plann i ng,defin i tion ,execu ti on ,andclo si ng .

5

Imelda is a careful decision maker who has a reputation for taking along time to

makedecisions.Sheisverythoroughincollectinginformationandevaluatingmore

6  groups divisions or business units around similar businesses or

i ndustries .

a .Functionalstructures

b .P r oductdiv i sions

 c .Conglomerates

 d .Matrixorga ni z a t i o n s

7

The Human Resource Department at ABC Company has just calculated the

Absenteeism rate for 2004 and it is 25% higher than it was in 2002 and 2003. ABC

should:

a .waituntiltheendof2002andseewha tt heratei s.

 .b .investigatewhetheremploye eshavebecomedissatisfiedwiththeirjob s .

 c .beginamajorjobredes i gneffort .

 d .i nst i tutestrictdisc i plinarypro c eduresfo remployeeswhoareabsen t.

8

Bethanyiswritingapaperforhe rManagementclass .Shealreadyhasastrong' A'in

t heclass,andonlyneedstogetaConthepapertokeephe rA .Assheprepares

experiencing:

thefinalversionofthepaper ,shetakesspecialcarethatthepaperiswell-written,

ins i ghtful,anderror-free ,somethingthatshecanbeproudof .Bethanyis

 a .anintrinsicreward.

 b.h i ghequity.

c .abelonging nessneed .

 d.ahyg i enefacto r .

9  People with exhibit less anxiety greater motivation and stronger

expectationsthateffortleadstoperformance.

 a .high self-efficacy

--

--'

 b.high self-monitoring

c.internal locus ofcontrol

 d .high tolerance forambiguity

10  AUPS driver fails to perform according to the standards set for the route and traffic

conditions . A supervisor rides along and gives suggestions for improvement. This is

the stage of the control process.

a.  compare performance to standards

b . establish standards

 c. measure performance

 d .take corrective action

Select the single best answer for each question or statement then transfer your answers to the

Appropriates can sheet provided.

1

The marketing goal of getting the right quantities to the right locations at the right

time"is:

a .communicating thevalue proposition.

 b .supply c h ain management.

 c, .crea t ing value.

 d .c a p t ur i ng valu e .

2   Many firms with complex products have missionary sales people who assist

Customers with problems and implementation programs. These sales people rarely

sellproductsbutoftenbecomeinvolvedinandknowledgeableaboutcustomer's

needsandwants .Thesesalespeoplefocusona(n)o r i entationw i th

theircustomers .

 a .transactional

3  In most companies marketing resource allocation decisions are made at the SBU or

4  Zappos an online shoe company knows shoes are typically a(n)good, with the consumer often spending time comparing alternatives . They overcome that aspect of the consumer's search process by offering a free no questions asked

returnpolicy.

VALSisthemostwidelyusedt oo l.

 a.geographic

b .self-actualization

 c .psychographic

d .benefit

6. Firms can close the gap by matching customer expectations with actual
servicethroughresearch.
a .seniority
b .knowledge
c.standards
d .communication
7. A(n) is a facility for the receipt storage and redistribution of goods to
companystoresorcustomers .
a.circulationcenter
b .distributioncenter
c .UPCoffice
d .collaborativereplenishmentoffice
8
Browsing personal service instant gratification entertainment and social interaction
and are benefits provided by the store channel.
a.cashandcreditpayment
b .convenience
c .broaderselection
d . personalization
9
Almost every banker thinks his or her firm provides better service than their
competitors .Ifthisisaccurate,andcustomersrecognizeit,thebankcreatesand
deliversvaluethrough:
a .customerexcellence.
b,operatio624