A+ Answers

 Motivation and Control

1. Which type of financial ratio statement is used to judge how well an organization will be able to meet its short-term financial obligations?

A. Debt                                   C.Liquidity

B.Activity                               D.Profitability

1. According to equity theory, when workers perceive an inequity, they will

A.always increase their efforts in the future.

B. leave for a similar job in a different organization.

C.try to reestablish an equitable feeling in a number of ways.

D.generally be mistaken in their perceptions.

3. What aspect of an employee can be analyzed with the following connecting sequence?

Needs

➝

Drives or motives

➝

Achievement of goals

A.Needs                                  C.Achievement

B.Motivation                          D.Goals

4. Which one of the following philosophies makes every employee a quality inspector forhis or her own work?

A.Six sigma                                        C.Kaizen

B.Quality at the source                       D.TQM

5. According to Maslow’s theory, what happens when a need is satisfied?

A.The need disappears and won’t appear again.

B.Another higher-level need emerges that needs to be satisfied.

C.The need will continue to motivate a person but not as strongly.

D.The person will become motivated by more money.

6. Of the following types of organizations, which one is eligible for the Malcolm Baldrige National Quality Reward?

A.Federal government organization              C.Education organization

B.Local government organization                 D.Foreign organization

7. What type of control is based on direct, personal surveillance?

A.Behavior control                                                     C.Preliminary control

B.Output control                                                         D.Impersonal control

8. JIT is also called a _______ system because items are produced or ordered only when they’re needed by the next stage in a production process.

A.demand push                                               C.supply push

B.demand pull                                                D.supply pull

9. A department manager is attempting to motivate employees by moving them from one  job to another. What is this strategy called?

A.Job enlargement                                         C.Job rotation

B.Job enrichment                                           D.Job justification

10. Which statement is mostaccurate regarding reinforcement theory?

A.Attainable goals lead to high levels of motivation under certain conditions.

B.Perceptions of unfairness are viewed as punishments and reduce productivity.

C.Management style is based on the extent to which worker behaviors are reinforced.

D.Positive and negative reinforcers motivate a person to behave in a certain way.

11. What type of budgeting requires each manager to justify an entire budget request

in detail?

A. Zero-base budgeting

B. Capital budgeting

C. Revenue and expense budgeting

D. Balance sheet budgeting

12. Controls designed to identify existing problem before they get out of hand are called

_______ controls.

A. concurrent              C. postaction

B. preliminary                        D. budgetary

13. One of the most popular approaches to implementing TQM is the _______ method.

A. Raven         C. McClelland

B. Carter         D. Deming

14. Harry Leggett has worked for Stanley Industries for a number of years. He has just beenpassed over for promotion—again. Therefore, he’s considering leaving his employer. Hebelieves that his managers don’t appreciate his abilities. The only problem is that hereally likes his coworkers. Harry is mainly concerned with satisfying _______ needs.

A. esteem        C. self-actualization

B. social          D. safety

15. Which one of the following expenses is an example of a variable cost?

A. Travel expenses                 C. Direct labor

B. Real estate taxes                D. Rent

16. The _______ approach to performance appraisal is most frequently used for employeeswho are involved in physically making a product.

A. production standards                     C. graphic rating scale

B. essay assessment                           D. check-off

17. One of Herzberg’s hygiene factors is

A. achievement.                                  C. salary.

B. the work itself.                               D. recognition.

18. The two aspects of an effective operating system are design and

A.control.                                            C.standardization.

B.implementation.                              D.ease of use.

19. Which one of the following statements describes the actions of an organization  practicing TQM?

A.Maximize ROI.

B.Emphasize the short term.

C.Make improvement goals easy and attainable.

D.Make customer needs the highest priority.

20. What area of the control pyramid requires a human response?

A.Automatic controls                         C.Foolproof controls

B.Supervisory controls                                   D.Operator controls

Complete the following exam by answering the questions and compiling your answers into a word-processing document. When you’re ready to submit your answers, refer to the instructions at the end of your exam booklet.

1. What is required to implement an organization’s commitment to social responsibility? What are the main obstacles to implementing socially responsible policies? Name specific actions that can be taken toward increased social responsibility.

2. What is departmentalization? Explain departmentalization based on work, products, geography, and customers. Provide an example of each.

3. What does the acronym?

SWOT stand for? 

Describe a SWOT

Analysis and explain its purpose.

Part B: Answer each of the following questions in one to four sentences. Each answer is worth 5 points.

1. Define the term six sigma.

2. How is the balance of trade related to exports, imports, trade surpluses, and deficits?

3. In the context of communication, what is perception?

4. Define the term organizational decentralization.

Principles of Management

5. Briefly summarize Simon’s principle of bounded rationality as it applies to satisfying.

7. Explain the difference between positive and negative reinforcement.

8. Define the term system as it relates to management. What is the difference between an open and a closed system?

9. In one sentence each, describe the five basic management tasks.

10. Describe how a manager would use the critical-incident appraisal method for assessing an employee.

11. What is the difference between group norms and group cohesiveness? Give a simple example of each concept.