Answer the questions. 100 words per question

What are some benefits and drawbacks to using IM (Instant Message) to communicate business messages?

What are some examples of situations where a traditional print medium should be used in lieu of an electronic medium?

What are the advantages and disadvantages to using a wiki for employee collaboration in a business setting?

Your company's error cost an important business customer a new client; you know it, and your customer knows it. Do you apologize, or do you refer to the incident in a positive light without admitting any responsibility? Briefly explain.

What new challenges do social media present to today's companies when it comes to negative information?

What special circumstances does a communicator need to consider when delivering a negative message?

What is the difference between primary and secondary source materials?  Which is preferable in business writing and why?

No copy and paste

Cite work if need be